Payments and verification
Zambia's government payment gateway (ZamPay and ZamPortal)
Short answer
- Portal
- ZamPortal, Government E-Services Portal, eservices.gov.zm 1
- Log-in
- ZamPass account 1
- Payment methods
- Card, mobile money, online banking 2
- Payment check
- Verify Payment form, zampay.gsb.gov.zm 2
- Collected
- More than K8.8 billion (US$488 million), per a July 2026 report 5
- Support
- +260 211 428 600, short code 2008 1
What ZamPortal and ZamPay are
ZamPortal lets applicants apply for government services online and pay the fees most services need before a result is issued 1. It is run under the Government of the Republic of Zambia 1. In 2021 ITWeb Africa's Michael Malakata reported that ZamPortal was an initiative of the Ministry of Finance and Smart Zambia 4.
ZamPay is described by the Ministry of Mines and Minerals Development as the government payment gateway 6. The zampay.gsb.gov.zm page carries the title ZamPay, Government Payment Gateway 7. Services are delivered through the Government Service Bus, which the Ministry of Mines joined with its Mining Cadastre in February 2025 6.
How to pay for a service
- Go to the Government E-Services Portal at eservices.gov.zm 1.
- Log in with a ZamPass account and open your Personal Workplace 1.
- Choose the e-service and complete its application forms 1.
- At the payment step, pick online banking, mobile money or card, then a payment processor 1.
- Follow the on-screen steps and submit, or receive the result for automated services 1.
- Collect the receipt. For MTN Mobile Money you approve the payment on your phone first 3.
Payment channels and when they were added
| Channel | Status in source | Source date |
|---|---|---|
| Visa and Mastercard via Cybersource and ABSA 1 | Available 1 | 22 March 2021 1 |
| Zamtel Mobile Money 1 | Available 1 | 22 March 2021 1 |
| MTN Mobile Money 1,3 | Available 1,3 | 5 April 2021 3 |
| ZICB SmartPay internet banking 3 | Available 3 | 5 April 2021 3 |
| Airtel Money 4 | Added, per Airtel 4 | 14 April 2021 4 |
| IZB, ZANACO and Atlas Mara internet banking 1 | Planned, no date given 1 | 22 March 2021 1 |
| Bank transfer, cards, mobile money, cash at banks 5 | Listed by the ministry 5 | 10 July 2026 5 |
Scale and reach
Daniel Mwewa, principal accountant at the Ministry of Finance and National Planning, spoke for the Accountant General at the 2026 Zambia International Trade Fair, as reported by Arnold Mulenga of ITWeb Africa 5. The report said more than K8.8 billion had been collected and more than 400 services were onboarded, among them passport applications, rent payments and road tax 5. Eight councils were onboarded, with plans to reach all 116 local authorities 5.
For mining firms, the Ministry of Mines says companies and individuals can pay online through ZamPay. Firms with old Mining Cadastre accounts must use an Authorized Registration service to link ZamPass accounts, which the ministry says it processes within 48 hours 6.
What the gateway does not cover in the sources
None of the ZamPortal or ZamPay pages read for this guide lists customs duty or import VAT among its services 1,2 7. Customs duties are paid to the Zambia Revenue Authority through its own channels, which are covered on the page on paying customs duties. ZamPortal's help pages do not mention refunds 2.
Common questions
How do I check a ZamPortal payment?
Use the Verify Payment form at zampay.gsb.gov.zm 2.
Rules and charges change. Check the official source linked on this page before you pay or travel. Spotted an error? Email hello@zambiatradesystems.com.
Sources
- ZamPortal: ZamPortal Payment Options (22 March 2021)
- ZamPortal: FAQ categories Online Payments (read 24 October 2026)
- ZamPortal: MTN Mobile Money and ZICB SmartPay on ZamPortal (5 April 2021)
- ITWeb Africa, Michael Malakata: Airtel Money now on Zambia's e-govt services portal (14 April 2021)
- ITWeb Africa, Arnold Mulenga: Digital services strengthen Zambia finances (10 July 2026)
- ZamPortal: Zambian Mining Cadastre Now on the Government Service Bus (26 February 2025)
- ZamPay: Government Payment Gateway (read 24 October 2026)
Related
- Paying customs duties and taxes in Zambia
How import duty, VAT and advance income tax are paid to the Zambia Revenue Authority: e-payment channels, pre-clearance, tax compliance checks and timing.
- Verifying ZRA payments, receipts and invoices
How to check a government payment on ZamPay, verify a ZRA Smart Invoice by QR code, and confirm tax compliance status for imports in Zambia.
- Zambia Revenue Authority (ZRA) customs
What ZRA customs does at Zambia's borders: the 1993 Act, ASYCUDA World, pre-clearance, e-bonds, coordinated border management and the 2025 system upgrade.
- Auditor General findings on revenue collection in Zambia
What Zambia's Auditor General has reported on tax arrears, unpaid ZRA tax liabilities, transit taxes, bonds and revenue systems, with dates and responses.